Engagement Hub - security and compliance

Our team adopt the latest in cyber security technologies.

• Secure Dedicated Data Centre located in Sydney, Australia
• 100% cloud-based solution – no software downloads required
• SSL and TLS are installed on our server so data is encrypted in transit.
• Data is encrypted end to end with TLS1.3 at the transport layer.
• Uptime: We are committed to providing reliable cloud-based software backed by a 99.99% uptime guarantee. The software and server is monitored 24/7.
• Automated and manual penetration testing
• Backups occur daily to a centralised backup system for storage
• Data stored on a RAID 10 array. O/S stored on a RAID 1 array.

Data Confidentiality And Integrity

Engagement Hub is proprietary software. Engagement Hub data is not shared with any third party. Engagement Hub’s Service and Support Teams are not able to access Client data without the written permission of the Client in completing and submitting the Password Permission Form. 2FA optional for all user levels.

Privacy

Our privacy mechanisms comply with the following jurisdiction’s privacy legislation:

• Australia: Privacy Act 1988, Privacy Regulation 2013 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012
• New Zealand: Privacy Act 1993
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
• United Kingdom and Ireland: Data Protection Act 1998
• EU General Data Protection Regulation (GDPR) 2016

Contact us for a copy of our Security and Compliance Statement.